Property Transitions Manager
RemotoABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Responsible for verifying accuracy of the property transitions process (PTP) in Salesforce, as well as addition build out. This involves continuous evaluation of the regional processes and system workflow, identifying areas in need of improvement and ways to streamline processes to enhance overall success. Manager works closely with all support service and operational teams to train on tools and processes, along with the national transition team and PTP-Management Coordinators (PTP-MC) within the division.
Additionally, this role will provide administrative support for the division, including expense reporting and other administrative tasks.
JOB DESCRIPTION
- Responsible for maintaining process of gathering potential new business from the client services team and/or operational team members through communication and Salesforce process.
- Responsible for maintaining up-to-date and accurate processes for the region in TaskRay/Salesforce PTP as well as providing feedback to national in regard to PTP SharePoint, Greystar Portal Property Transitions page, training material and all other supporting documents. This involves working with operations and support team leaders to confirm changes and updates to the process.
- Works alongside operations team to continually develop and deploy new transition processes within the region.
- Reports on the overall success of the process and system, participating in ongoing improvements through review and feedback. Also, creates and deploys reporting through Salesforce on PTP.
- Mentors and supports the property transitions coordinators in the region while managing the relationships and identifying opportunities for growth and structure for those team members.
- Maintain a close working relationship with client services group to identify client needs and improve exterior view of transition process. Attend client calls as needed.
- Initiates and maintains relationships with support service groups and all operational teams. Provides ongoing national account support by maintaining relationships with outside vendors and internal teams.
- Works closely with the IT department to manage systems and tools used through the transitioning process. Participates in weekly development calls and manages the submission and closure of tickets related to Salesforce and Helpdesk.
- Keeps management apprised of transition process and system updates on a regular basis through status updates and summary reporting.
- Provides administrative support for the region, including processing expense reports, scheduling, document preparation, and other administrative tasks to ensure smooth operations.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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