Manager, Resident Perks
RemotoABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
- Reports to the Director of Resident Perks, plays a crucial role in driving Greystar’s National and Local Perks Programs’ growth.
- Collaborates on a regular basis with internal and external teams including but not limited to: Advantage Solutions, National Supplier Contracting & Legal, Customer Success, Property Systems, Marketing, Business Intelligence, Training, Operations, Implementations, Client Services, and Early Careers.
- Stays updated on customer and vendor goals, concerns, and master plan for the larger Resident Experience team.
- Builds and maintains relationships with intra-departmental and external groups to support shared goals.
- Actively contributes to team effectiveness by identifying issues and providing feedback / recommendations for integration improvements and solutions.
- Understands current changes within digital marketing, technology, processes, and standards, and areas of responsibilities via internal and external training classes, research and/or preferred methods of information.
- Notifies management of project risks and impediments; proactively works with team to complete assigned tasks as defined by project scope and timelines.
- Completes projects, tasks, assignments, and other work that is unique to the specific business area (including those requiring special knowledge and/or skills), follows department policies and procedures, and meets standards, metrics, and other benchmarks used within the department for evaluating performance and results.
Repsonsibilties:
- Support in developing and executing affiliate marketing strategies and campaigns to drive traffic, revenue, and customer acquisition.
- Establish, nurture, and maintain all levels of new and existing affiliate relationships on the national and local levels, from recruitment to outreach, contracting, and launch.
- Develop and streamline data tracking solutions across direct, affiliate network, and local perk relationships in collaboration with Greystar’s Business Intelligence team.
- Track and report on perk relationships and their performance metrics, including traffic, conversions, revenue, and resident savings.
- Analyze data and identify trends utilizing affiliate networks, tableau, and aggregator reporting tools.
- Utilize data-driven insights to refine and improve National and Local Perk Program strategies, optimizing campaigns based on performance.
- Collaborate with cross-functional terms (i.e. SEO, Greystar Blog, Loyalty, Marketing, App Development & Rollout, etc.) to coordinate campaigns.
- Ensure all perk relationships and media campaigns comply with Greystar’s company guidelines, legal requirements, and best practices.
- Manage and lead a team of 4 or more employees at the intern and entry levels.
Knowledge, Skills, Abilities:
- Bachelor's Degree
- 4+ years of experience working in a similar marketing and/or paid digital channel role. Affiliate marketing and/or agency experience preferred.
- 1-3 years of experience with CRM programs; knowledge in Clickup, Asana, and/or Salesforce preferred.
- 1-2 years of experience working with affiliate networks (Commission Junction, Impact Radius, Rakuten, Partnerize, etc.).
- Ability to manage a small team of entry level employees; foster their growth and success on the team via trainings, 1-1s, and ownership of new and existing projects.
- Familiarity with App Development and in-app media exposures preferred.
- Strong understanding of email marketing & affiliate outreach communications.
- Analytical with an understanding of A/B testing; familiarity with reporting tools such as Google Analytics, Adobe Analytics, Tableau, and/or Affluent preferred.
- Highly organized with excellent project management skills.
- Excellent written and verbal communication skills.
- Discipline to work independently and meet established deadlines while maintaining high attention to detail.
- Prioritize tasks, handle multiple projects, and frequent reporting.
- Exceptional planning and project management skills.
- Strong interpersonal skills, curiosity, positive attitude, and a collaborative spirit.
#LI-RS1
Additional Compensation:
- Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
- Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
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