• Be a warm, welcoming presence for residents, visitors, and prospects—offering a smile and service every time

• Respond to walk-ins, calls, emails, and social media messages with friendly professionalism

• Manage package deliveries, guest suite bookings, lift scheduling for move-ins/move-outs, and resident enquiries

• Keep the community’s shared spaces and front-of-house areas tidy, safe, and ready to impress

• Support daily admin and operational tasks, including data entry, resident communications, and CRM updates

• Assist with planning, promoting, and running resident engagement events and activities

• Keep up-to-date local knowledge (think food, fun, entertainment) and other items of interest for residents to make living here even better

• Promote resident satisfaction by addressing questions, feedback, and maintenance requests quickly and effectively

• Contribute to leasing activity—helping turn enquiries into happy residents

• Assist with reporting, compliance tasks, and support broader community operations

To be successful in this role, you should have skills including:

• Demonstrated experience customer facing roles such as hospitality, accommodation, or real estate

• Excellent customer service skills with a cheerful, can-do attitude

• Strong communication skills, both written and verbal

• A natural team player with the confidence to work independently when needed

• Solid organisational skills and ability to multitask under pressure

• Tech-savvy: comfortable with email, CRM systems, Microsoft Office, and internet research

• Cultural awareness and the ability to adapt your style to connect with a diverse resident base

• A passion for delivering exceptional resident experiences every single day

• Compliance & Licensing – Must hold a valid driver’s license, and have the ability to obtain a favourable National Criminal History Check and Working with Children check.

​About Greystar:

Greystar is rapidly expanding their footprint into the Australian market with the launch of their first Build To Rent (BTR) development in Melbourne and another 2 to open in the coming months. With a strong pipeline of future property releases, including an Industrial portfolio and more recently expanded into the student accommodation sector with the acquisition of 7 student living buildings, this is amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.

Feel like you might not meet every criteria but you would be a great fit for our team? We will never know if you don’t apply!

To find out more about us and working at Greystar, click here: https://www.greystar.com/