• Oversee all maintenance operations across the site, ensuring both reactive and scheduled works are completed to a high standard and within set timeframes.

• Manage resident repair requests from diagnosis through to resolution, ensuring minimal disruption and maximum satisfaction.

• Lead, coach, and support a team of Maintenance Technicians — including recruitment, training, performance reviews, and day-to-day supervision.

• Develop and deliver preventative maintenance plans to ensure buildings, plant, and equipment remain safe, compliant, and fully operational.

• Conduct regular inspections of apartments, communal areas, systems, and external spaces to uphold safety, appearance, and functionality.

• Manage compliance testing and statutory checks such as fire alarms, emergency lighting, HVAC systems, and water testing, keeping accurate records.

• Coordinate external contractors and suppliers, ensuring all work meets scope, quality, safety, and budget expectations — and is carried out with proper permits and documentation.

• Respond to emergency call-outs outside of regular hours, taking ownership of urgent maintenance issues and resolutions.

• Support budget planning and control, monitoring maintenance spend, sourcing materials cost-effectively, and maintaining adequate inventory.

• Champion a safe, welcoming, and well-maintained living environment, working closely with the Community Manager to enhance the student experience.

To be successful in this role, you should have skills including:

• Proven experience in maintenance management within residential, hospitality, or student accommodation sectors - or in a relevant trade (repairs, HVAC, refurbishments, etc.).

• Experience supervising contractors and working with teams to maintain high-quality, compliant residential buildings.

• Strong understanding of WHS, risk assessments, and preventative maintenance systems.

• Confident communicator with the ability to engage residents and influence others in a customer-facing environment.

• Proactive, hands-on approach with the ability to work independently and take ownership of projects.

• A reliable team player with flexibility to work on-call or overtime when required.

• Commercially minded with a knack for identifying cost-effective maintenance solutions.

• Ready to make a real impact in a resident-first environment.

• Compliance & Licensing – Must hold a valid driver’s license, and have the ability to obtain a favourable National Criminal History Check and Working with Children check.

• Comfortable with physical tasks and confident in safe manual handling practices.