• Acts as a role model at all times by demonstrating the core values.
• Facilitates the development and continuous improvement of our operating policies, processes and procedures; creating visibility and understanding for all levels of the organisation.
• Supports property teams to deliver on Greystar operational policies and procedures.
• Provides support to Community Managers as needed; ensuring understanding and compliance with policies and procedures.
• Works closely with the Systems teams in the business, to ensure technology is an enabler to business change and developed in line with our operating platform.
• Works closely with the Learning & Development function to ensure content for training is up to date and supports in understanding the core process of the operation.
• Ensures the future operation of the communities will comply with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Works in partnership with Regional Operations Mangers to collect and present local market data.
• Provides input on making rate recommendations based on market data and monitors payments
• Assists operations teams upon request with forecasts/budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
• Supports Community Managers upon request with financial and timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
• Works with property teams to deliver compliance with financial month end close and reporting.
• Works hand in hand with Health & Safety to drive a safety culture by putting in place appropriate health & safety and compliance activities including the incident reporting system
• Works with Estates Management to identify how planned and reactive maintenance systems will be implemented.  

Role Scope:

• This role reports to the Sr. Operations Director, Multifamily
• This role will be required to travel to properties & developments

Key Relationships:

• Community Managers and Community Teams.
• Regional & Corporate Operations Team Members
• Estates Management Team
• Asset Management Team.
• Corporate Teams including HR, Finance, Systems, Sales & Marketing

About You

• Degree qualified or equivalent relevant experience.
• Strong proficiency in the use of Microsoft office packages including Word, Excel and Outlook.
• Strong proficiency in using business systems software
• Practical understanding of UK legislation relating to tenanted property and buildings management or UK Health & Safety laws relating to buildings management or relevant qualification would be advantageous
• Experience of successfully driving leasing performance and managing operations within the property sector or similar environment.
• Strong commercial awareness and high level of capability and competence with financials.
• Detailed knowledge of Landlord/Tenant Legislation.
• A strong team player but capable of working autonomously and taking ownership.
• Excellent organisation skills with the ability to multi task and prioritise
• Excellent verbal and written communication skills
• Numerical skills necessary to complete the above activities.
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
• Evidence of change management delivery (Desirable).