Key Role Responsibilities 

• Works as part of a team, supporting and respecting other team members to deliver exceptional resident living.

• Responds to all incoming sales enquiries in a timely manner in line with set targets.

• Initiates proactive outbound contact to convert lead generation and existing database contacts as above.

• Actively understands, updates and improves knowledge of community, amenities, units and local area features.

• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.

• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.

• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.

• Supports all communities including cross selling based upon potential resident requirements.

• Follows up on receipt of required documentation, contract returns and processes payments.

• Manages cancellations in line with targets, and can negotiate a compromise where required.

• Undertakes marketing activities to promote the property and monitors competitor activity.

• Periodically lead morning huddles with the broader Sales team

• Ensure the accuracy of our advertised content (online/marketing materials etc), making use of our knowledge of the assets and regular use of platforms.

• Triage non-sales enquiries and ensure they are managed in a professional manner.