ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

Key Role Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Monitors that the team are achieving leasing goals and occupancy and acts up covering the
• Community Manager responsibilities’ in his or her absence ensuring work is organised and
• executed in line with Greystar expectations.
• Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors.
• Provides input alongside the CM and marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented.
• Actively seeks interaction and contact with residents to proactively seek to improve service
• delivery.
• Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date.
• Monitors incoming website/email traffic and working closely with central and group sales on reservations.
• Leads with on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• If required, supports CM and AM with payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Supports the CM with developing capability of Team Members in order to meet key performance goals and future succession requirements.
• Supports the CM on co-ordination with Learning & Development to ensure Team Member training is provided and implemented and addresses performance if required.
• Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. · Promotes investor satisfaction and retention through supporting the CM and AM with timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Participates where required in an on call roster to provide out of hours emergency support for the Community.
• Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.

About You   

• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. 
• A strong team player but capable of working autonomously and taking ownership. 
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. 
• Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. 
• Fluent English verbal and written communication skills. 
• Excellent organisation skills with the ability to multi task and prioritise. 
• Numerical skills necessary to complete the above activities. 
• Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. 

Desirable

• Experience of successfully driving leasing/sales performance and managing operations 
• Experience in sales and marketing event delivery would be advantageous 
• A knowledge and understanding of UK Health and Safety policies 
• Detailed knowledge of Landlord/Tenant Legislation 
• Demonstrable ability to coach team members.