Dual Site Community Manager
Londres, Reino Unido ;ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values
- Champions consistency and operational excellence in each community by ensuring people and practices are aligned to creating positive memorable experiences by exceeding expectations. Proactive in striving for continuous improvement through feedback
- Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property’s occupancy and revenue goals; ensuring effective implementation of marketing campaigns, advertising and promotional activities
- Meets targeted revenues by making rate recommendations based on market data and monitors payments.
- Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports.
- Ensures achievement of the financial performance; attending regular P&L reviews with stakeholders.
- Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests.
- Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community’s compliance with pertinent regulations and providing performance data and reporting
- Assesses team member training needs and ensure thorough understanding of systems and adherence to policies
- Develops capability of team members in order to meet key performance goals and future succession requirements.
- Co-ordinates the generation of purchase orders and invoice processing from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
- Ensures effective implementation of the tenancy management process
- Works hand in hand with Health & Safety to drive a safety culture by managing and monitoring the appropriate health & safety and compliance activities including the incident reporting system and ensures that the communities operate in a safe and risk free environment.
- Ensures the operation of the communities complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Manages planned and reactive maintenance and refurbishments engaging internal teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales.
- Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
About You
Knowledge & Qualifications
- Good level of general education.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property management software. Training will however, be provided.
- A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.
Experience & Skills
Essential
- Experience of successfully driving revenue, occupancy, service excellence and profitability in a multi-siteoperation within the property sector, leisure or retail environment.
- Evidence of understanding leadership and expectation setting to achieve high performance in a multi-site role.
- A positive team player, skilled at working collaboratively with team members, key business leaders to drive results and support the wider team and business objectives.
- Excellent organisation skills, including the ability to prioritise workload, achieve deadline driven defined outcomes and displays good judgment under pressure.
- Excellent verbal and written communication skills & numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Key Relationships
- Regional Operations Managers, Investors & Portfolio Management Team.
- Corporate Support Teams including HR, Finance, Systems, Sales & Marketing, Health & Safety & Capital Projects.
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