Leasing Associate
Dublin, Irlanda ;ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Roles and Responsibilities
- Supports the creation of a positive, memorable experience for residents by exceeding expectations.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Provides proactive reception and customer services to all residents ensuring queries are handled in a timely manner.
- Answers incoming calls and completes related tasks or logs with the relevant team member to resolve or handle as appropriate.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices, taking payments and debt management activities and copying of documents.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions and compiling relevant paperwork and leasing contracts
- Conducts scheduled residents’ apartment visits.
- Assists with Community preparations, including move-in and move-out processes.
- Supports events management of resident life activities within the our Residential Communities.
- Completes regular Health & Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for Communities.
- Completes various administrative and other reports and performs other duties as assigned or as necessary.
Role Scope
- Quayside Quarter
- 268 units
Key Relationship
- Community Managers and Team Members
- Contractors and Suppliers
About You
Knowledge & Qualifications
- Good level of general education
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems
Experience & Skills
- Excellent customer service skills and significant experience in a customer facing service delivery role in a similar world-class hospitality environment.
- Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Strong relationship building and influencing skills
- A team player who is evidently approachable and welcoming
- Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
- Proficient at using online and web tools/resources for gathering and presenting research and information
- High attention to detail in personal presentation
- Fluent English verbal and written communication skills
- Numerical skills necessary to complete the above activities.
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