ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

As a Leasing Associate, you'll be the face of our brand, engaging with prospective residents and introducing them to the incredible lifestyle our developments offer. You'll play a crucial role in driving occupancy rates and ensuring our properties remain vibrant communities.

JOB DESCRIPTION

Key Roles & Responsibilities

• Engagement: Greet and build relationships with potential residents, effectively showcasing the unique features and benefits of our developments.
• Exceptional Welcome: Offer a warm and friendly welcome to on-site inquiries and potential residents, ensuring exceptional customer service.
• Sales and Leasing: Engage in sales and leasing activities, including conducting viewings, following up on inquiries, and converting prospects into residents.
• Guidance: Guide prospective residents through the leasing process, answering inquiries, conducting property tours, and explaining lease terms.
• Data Management: Ensure accurate and timely updates in data capture systems and contact details.
• Documentation Management: Handle required documentation, contract returns, and payment processing.
• Lease Renewals: Undertaking lease renewals and rent reviews
• Resident Support: Conduct scheduled resident apartment visits, move-in and move-out inspections, and respond to online and email inquiries professionally.
• Team Player: Collaborate with the team, supporting other roles when needed
• Community Events: Collaborate with the team to organize and execute resident events, fostering a sense of belonging and community among our residents.
• Continuous Evolution: Embrace role evolution and change as our business grows and develops.

Knowledge & Qualifications

• Positive Attitude: A welcoming demeanor, with exceptional interpersonal and communication skills.
• Time Management: Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
• Customer-Centric: Passionate about delivering outstanding customer service and exceeding expectations.
• Adaptability: Thrive in a dynamic environment, adjusting seamlessly to changing priorities.
• Sales : Comfortable in sales-oriented roles, with the ability to persuasively communicate value propositions.
• Detail-Oriented: Meticulous in handling administrative tasks and maintaining high attention to detail.
• Team Player: Collaborative by nature, valuing contributions and ideas from colleagues.
• Presentation Excellence: High attention to detail in personal presentation.

Desirable

• Previous residential property leasing experience
• Knowledge of the Residential Tenancy Board processes